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Exchange and Refund Policy
RETURNS
Thank you for your purchase at Epicstore. We hope you are happy with your purchase. However, if you find any malfunction or faults with your purchased product, , you may return it to us for an exchange. Please see below for more information on our return policy.
RETURN PROCESS
To return an item, please email customer service at [email protected] or contact our hotline: 071 3000 311 via Whatsapp. We will guide you on how to make your returns. If you are returning via courier service, Place the item securely in its original packaging and Purchase Invoice from Epic Store Private Limited, and mail your return to the address provided by our team on inquiry
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange
EXCEPTIONS
The following items cannot be returned or exchanged:
Tempered Glass
Phone Covers
Protective stickers
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Contact Us
If you have any questions concerning our return policy, please contact us:
By email: [email protected]
By visiting this page on our website: https://epicstore.lk/contact/
By phone number: 0713000311